Legal Disclaimer
Legal Disclaimer
1. Hydralux Property Solutions – Legal Disclaimer The information provided on this website is for general information purposes only. While Hydralux Property Solutions (“we”, “us”, “our”) makes every effort to ensure the accuracy and reliability of the content, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, suitability, or availability of any information, services, or related graphics contained on this website. All services, pricing, and descriptions are subject to change without notice. Any reliance you place on the information on this website is strictly at your own risk. Hydralux Property Solutions is not liable for any loss or damage, including indirect or consequential loss, arising out of or in connection with the use of this website, the information provided, or any external links. While we take care to maintain a secure and functional website, we cannot guarantee uninterrupted access or that the website will be free from errors, viruses, or technical issues. Links to external websites are provided for convenience only. We do not endorse, control, or take responsibility for the content, security, or accuracy of any third party sites. All images, before and after examples, testimonials, and project descriptions on this website represent real work completed by Hydralux Property Solutions; however, results may vary depending on the condition of each property and the scope of work required. By using this website, you acknowledge and agree to this disclaimer. If you have any questions about our services or require clarification, please contact us directly.
2. Hydralux Property Solutions– Privacy Policy Hydralux Property Solutions (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. Information We Collect We may collect your name, phone number, email address, property address, and any details you provide when requesting a quote, booking a service, or contacting us. How We Use Your Information We use your information solely to:
- Arrange onsite inspections
- Prepare and deliver quotations
- Communicate service updates, reminders, or scheduling changes
- Provide customer support
- Maintain internal records for service delivery We do not sell, rent, or share your information with third parties, except where required to deliver your service (e.g., invoicing systems) or where required by law. Data Security We take reasonable steps to protect your information from misuse, loss, or unauthorised access. However, no online system is completely secure, and we cannot guarantee absolute protection. Your Rights You may request access to, correction of, or deletion of your personal information at any time by contacting us. Updates to This Policy We may update this Privacy Policy periodically. Any changes will be posted on this page.
3. Hydralux Property Solutions – Terms & Conditions of Service Quotes & PricingAll quotations provided by Hydralux Property Solutions are based on the information available at the time of inspection. Quotes may be adjusted if additional work, hazards, or conditions are identified onsite.
Service Delivery We aim to deliver all services professionally and safely. Service times may vary depending on weather, access, and property conditions.
Customer Responsibilities Customers must ensure:
- Safe and clear access to the work area
- Pets and children are kept away from work zones
- Fragile items are removed or protected
Payment Terms Payment is required upon completion of the service unless otherwise agreed in writing. Late payments may incur fees.
Cancellations We request at least 24 hours’ notice for cancellations or rescheduling. Short notice cancellations may incur a fee.
Liability While we take great care with all work, Hydralux is not liable for:
- Pre existing damage
- Structural issues revealed during cleaning
- Damage caused by unstable surfaces or materials
- Structural issues revealed during cleaning
- Water ingress due to poor sealing or construction
Weather ConditionsOutdoor services may be rescheduled due to unsafe weather conditions.
4. Hydralux Satisfaction / Service Guarantee At Hydralux, we stand behind the quality of our work. If you feel something hasn’t been completed to the standard agreed, please contact us within 48 hours and we’ll review the area and address any concerns promptly. Our goal is simple: deliver a clean, professional result and a smooth customer experience every time.
5. Pressure Washing Safety Disclaimer Pressure washing involves high pressure water that can cause damage if surfaces are already compromised or structurally weak. Hydralux Property Solutions takes care to assess surfaces before cleaning; however, we cannot be held responsible for:
- Loose, cracked, or deteriorated concrete
- Pre existing stains that cannot be removed
- Water entering areas with inadequate sealing
- Damage caused by unstable or aged materials By booking our service, you acknowledge that results may vary depending on the condition of the surface and that Hydralux is not liable for issues arising from pre existing damage or structural weaknesses.